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Refine

Product · MSP-ready · AWS Advanced Tier Services Partner

One pane for every AWS account you manage — yours or your customers’

Customer hierarchy. Per-customer reports. Role-based notification routing. Built for MSPs and enterprises managing more than a single org — at $0.

Connect AWS AccountBecome a Refine MSP Partner

By HabileLabs

Three-Tier Customer Hierarchy

Org → Customer → Account. Data, recommendations, and notifications are isolated to the customer they belong to. Aggregate views roll up at the org level.

Org

Acme MSP

Customer

Customer A

E-commerce

acme-shop-prod
prod
acme-shop-staging
staging

Customer

Customer B

FinTech

fin-payments-prod
prod
fin-data-prod
prod
fin-sandbox
dev

Customer

Customer C

Healthcare

hc-platform-prod
prod
hc-platform-dev
dev

Unlimited customers · Unlimited accounts · No per-seat or per-account fee.

One Switcher - The Whole Fleet.

Switch context from the header. Dashboards, recommendations, and reports re-scope instantly to the customer you select. Org-level rollup view at the top for cross-customer health.

  • Fuzzy search across customer names + account IDs
  • Keyboard shortcut: ⌘K to jump
  • Recent customers pinned to the top
  • Bookmark filtered views per customer
Switch customer
  • Acme MSP — Org
  • Customer A
    E-commerce · 2 accounts
  • Customer B
    FinTech · 3 accounts
  • Customer C
    Healthcare · 2 accounts
  • Customer D
    SaaS · 4 accounts
  • Customer E
    AdTech · 1 account
  • Customer F
    Media · 2 accounts
  • Customer G
    EdTech · 1 account
  • Customer H
    Logistics · 5 accounts
  • + 4 more

Right Signal, Right Inbox

Cost alerts to FinOps. Security findings to SecOps. On-call gets anomalies. Per customer, per severity, configurable from Settings.

SignalRecipient roleExample address
Cost spikeFinOps mailing listfinops@customer-a.example
Anomaly (high severity)On-call rotationoncall@customer-a.example
Security finding (critical)SecOps teamsecops@customer-a.example
Weekly cost reportCustomer's primary contactcfo@customer-a.example

Email is live today. Slack, Microsoft Teams, and PagerDuty are on the roadmap — extending the same severity-aware routing.

Per-Customer Reports

Each customer sees only their own data. Schedule a recurring report once and customers receive their own version forever.

Strict Data Isolation

Customer A never sees Customer B's spend, findings, or anomalies. Org-level rollups only contain customer aggregates the user has access to.

Schedulable Cadence

Daily, weekly, or monthly per customer. Email scheduling lives in Settings → Reports.

Audit Log Per Recipient

See exactly which customer received which report, when. Useful for SLA evidence and customer onboarding.

White-Label / Co-Branded Reports

On roadmap

One caveat: customer-branded reports and a co-branded portal are not live today. They are on the roadmap. For now, reports carry the Refine brand. If white-labeling is a hard requirement for your partnership conversation, talk to us — we prioritize based on partner demand.

Become a Refine MSP PartnerTalk To Us About White-Label

Frequently Asked Questions

  • No. Both plans (Connect AWS and Upload Bill) are free, with unlimited customers and unlimited accounts. The forthcoming Enterprise tier may include premium support and longer retention but the underlying multi-account model stays free.

Become a Refine MSP partner

Free product. Customer-hierarchy-aware. Co-marketing kit included. White-label on the roadmap.

Become a Refine MSP PartnerTalk to Sales

Refine is built and supported by HabileLabs, an AWS Advanced Tier Services Partner.